Three Core Pain Points in Pet Care (Tear Stains + Nutrition + Hair): A Guide to Large-Scale Solutions
In pet service and product distribution scenarios, recurring tear stains, nutritional imbalance, and hair problems are the core causes of high customer complaint rates and low repurchase rates. Especially for chain pet hospitals and large pet stores, the lack of standardized and efficient solutions will significantly increase service costs and operational pressure. Combining NOVOHOPE’s “nature + science” product R&D logic, this article analyzes the industry commonalities of the three major pain points and their large-scale solutions for partners.
Tear Stains – Standardized Care + Compliant Product Adaptation
Industry Status: Tear stain complaints account for more than 40% of complaints for popular breeds such as Bichon Frise, Poodle, and Garfield. Traditional solutions lack unified standards, which easily triggers customers’ doubts about service professionalism.
Core Causes: Tear duct blockage, dietary irritation, and oxidative stress, which can be intervened with products.
Large-Scale Solutions:
Standardized service process: Provide closed-loop services of “tear stain detection – cleaning and care – product recommendation” for in-store customers. Use NOVOHOPE Eye Care Wipes for daily basic cleaning and NOVOHOPE Tear Stain Removal Set for deep cleaning once a week to reduce the complexity of manual operation;
Compliant product adaptation: Recommend NOVOHOPE Tear Stain Removal Set, paired with grain-free and low-salt pet food. At the same time, provide standardized communication scripts of “seek medical advice if no improvement in 2 weeks” to avoid service risks;
Misunderstanding avoidance: Clearly inform customers to “prohibit human eye drops” and “not blindly feed ‘tear stain removal powder'” to avoid disputes caused by improper care and strengthen the professional endorsement of services.
Monotonous Diet – Nutritional Supplements + Supporting Sales Plan
Industry Status: Customers generally have the habit of “feeding only a single type of food”, which leads to problems such as rough hair and loose stools in pets, and indirectly affects the effect of beauty and care services in stores.
Business Value: Supporting sales of nutritional supplements can not only improve customer satisfaction but also expand profit channels.
Large-Scale Solutions:
Product combination recommendation: Stores can sell NOVOHOPE Hair Nutritional Supplements together with main food, and formulate standardized “main food + supplements” packages for different breeds to simplify customers’ decision-making;
Service bundling strategy: Integrate nutritional consultation into basic services such as beauty and physical examination, provide customers with free dietary assessment, and recommend suitable supplement products to improve conversion rate;
Compliance guarantee: All recommended products have natural ingredient traceability certification and provide third-party testing reports to meet compliance operation requirements.
Hair Problems – Graded Products + Efficient Service Process
Industry Status: Problems such as matted hair in long-haired dogs, excessive shedding in short-haired dogs, and dandruff in pets with sensitive skin are core pain points in pet beauty services. Long time consumption and poor effects will reduce store operation efficiency.
Large-Scale Solutions:
Graded product adaptation: Provide NOVOHOPE customized hair care sets for long-haired, short-haired, and sensitive skin pets. Bulk procurement can enjoy channel price advantages;
Efficient service process: Using NOVOHOPE hair care products can shorten the washing and care time, reduce the drying time by 20%, and improve the daily service capacity of the store;
Effect visualization: The product contains rTG fish oil, which can significantly improve rough hair in 30 days. Stores can establish “before and after washing comparison files” to strengthen customers’ perception of service effects and improve repurchase rate.
Core Advantages (Cooperation Value)
Compliance guarantee: The entire product line has passed ISO9001 quality management system certification and ingredient safety testing, and provides complete qualification documents to meet compliance operation requirements;
Breed adaptation: Covering more than 50 common pet breeds, there is no need to purchase multiple products separately for different breeds, reducing inventory pressure;
Service support: NOVOHOPE provides partners with free product training, service process guidance, and standardized promotional materials to facilitate rapid implementation.
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